Help
Frequently asked questions
Quick answers to what people ask us most.
Do I need an account to order?
No. At checkout, choose Continue as guest and enter your name, email and mobile number. We email you a 6-digit code to confirm. To check your order later, use Track order with the same email.
What payment methods do you accept?
We accept GCash and InstaPay. Pay the exact amount shown at checkout, then enter your reference number and upload your receipt.
When does my order ship?
We ship after we verify your payment. If there is a problem with your receipt, your order page will tell you what to do next.
Can I cancel my order?
Yes, until your payment is verified. Open the order in your account and choose Cancel order. If you already paid, we will contact you about your refund.